Privacy Policy
Last Updated: 1 July 2026
Welcome to The French Designer. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, enquire about our interior design services, or become a client.
1. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy aims to give you information on how The French Designer collects and processes your personal data through your use of this website and our offline interactions, including any data you may provide when you fill out a contact form, sign up for a newsletter, or book a consultation.
Data Controller
The French Designer is the data controller and responsible for your personal data (referred to as "we", "us" or "our" in this privacy policy).If you have any questions about this privacy policy or our data protection practices, please contact us: Victoria Wilson, The French Designer. Email address: hello@thefrenchdesigner.co.uk. Postal address: 229 Phoenix Way, BS20 7PB Portishead, Bristol, UK.
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data: First name, last name, title.
Contact Data: Billing address, delivery address, home address (for design site visits), email address, and telephone numbers.
Project Data: Information regarding your property, room dimensions, design preferences, photographs of your space, video of your space, budget requirements, and lifestyle information required to fulfill our design brief.
Transaction Data: Details about payments to and from you and other details of services you have purchased from us.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system on the devices you use to access this website.
3. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., delivering interior design services, sourcing furniture).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to website enquiries, managing our business).
Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., keeping tax records for HMRC).
Purposes for Which We Will Use Your Data
To register you as a new client or handle your initial enquiry.To carry out our interior design services (including site visits, creating mood boards, and ordering trade samples).To manage payments, fees, and charges.To manage our relationship with you (e.g., asking for a review or testimonial).
4. How We Share Your Personal Data
We do not sell your personal data. However, to deliver our interior design services, we may have to share your personal data with the following parties: Subcontractors and Tradespeople: Such as builders, decorators, curtain makers, or fitters who need your contact and address details to carry out work on your property. Suppliers and Retailers: If we are ordering furniture, fixtures, or samples directly to your home address on your behalf. Service Providers: IT companies, website hosting providers, and software tools we use to run our business (e.g., accounting software, email hosts). Professional Advisers: Including lawyers, bankers, auditors, and insurers. HM Revenue & Customs (HMRC): Regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
5. International Transfers
Some of our external third-party service providers (such as cloud storage or email marketing platforms) may be based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented (such as UK International Data Transfer Agreements or adequacy regulations).
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
7. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. HMRC Requirement: By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
8. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to: Request access to your personal data (a "data subject access request"). Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing of your personal data.
Request the transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your data.
If you wish to exercise any of these rights, please contact us at hello@thefrenchdesigner.co.uk.
Right to Complain
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
9. Cookies
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